Terms & Conditions

Welcome to Gold Level Print. Please read our Terms & Conditions
These terms will govern any orders placed with Gold Level Print and its affiliates; therefore we encourage you to read these terms prior to placing your order. By submitting an order to Gold Level Print, you (also referred to below as the customer) are hereby agreeing to all the terms and conditions as set forth below. This agreement is in lieu of written consent and will be binding by both the customer and/or their representative(s).
Faulty Or Damaged Goods
We take pride in the quality of our products, so if you receive a print product from us which is faulty or damaged we will replace it free of charge and without delay .All prints should exactly match the products portrayed on our website. If you are not satisfied with your print due to any misrepresentation of appearance, please contact us at support@goldlevelprint.com so we can investigate further and arrange a reprint (or exchange) for you as a matter of priority. Free of charge of course!

 

If an item arrives and the packaging or the item itself is clearly and significantly damaged, please take a photo showing the damage, refuse to accept the delivery and contact us immediately.

 

If you notice that an item is damaged after it has been delivered to you, please contact us within 14 days of receipt of your print at support@goldlevelprint.com and our team will be happy to assist. If we require you to return the product to us, we will pay the cost of the return.

 

We do not offer refunds for faulty or damaged print products, only free reprints.

 

Cancellations & Changes
You may cancel or make changes to an order, up and until the time your order has been dispatched. Orders are considered as “dispatched” as soon as the product proof has been sent to the client. If a cancellation is received before the product proof has been emailed, we will reimburse you in the form of store credit or a full refund. After proof has been emailed, cancellations are no longer possible but changes may be made for 48 hours after the proof has been emailed or 24 hours for expedited orders. As we endeavour to send orders as quickly as possible, requests for cancellations or changes need to be made as soon as possible! If no response is received on the product proof at the end of the 48 or 24 hour period, we will send your order to be printed and no changes or cancellations are accepted at this point. No refunds will be issued for orders cancelled for any reason at this point. 

 

Design Order Cancellations 
If you ordered a design for your printed product, cancellations are not accepted after proof has been emailed to the customer. Once the customer has the first proof of the design, the customer has 24-72 hours to respond with revisions. Customers typically get 3 revisions with their design purchases but this may vary depending on the package purchased so please refer to your product details to confirm the amount of revisions for your design product. One revision is considered to be an update or slight modification of the concept we made for you. A revision

does not provide you with a new concept it simply is an edit/change to one of the logo

concepts or product design that we provided to you. For example, a color change, font change, or moving of an object. If you wanted to combine two of the logo concepts, create an entirely new icon, or a design for a completely different product, that would be considered a new concept or new design. Additional concepts and designs are available for an additional cost.

 

Customers may purchase additional revisions by contacting their client manager or calling us directly.

Refunds, Returns, & Exchanges
Refunds
We do not provide refunds for faulty or damaged products, we provide free reprints for your products instead. Please refer to our Faulty or Damaged Products Policy for further details on getting a reprint. 

 

You are ONLY eligible for a refund on your order if:

You have not received your order in a timely manner due to fault of our own
Work has not begun on your design 
Canceling an order before being sent to print
if you ordered a design and received the proof of the design or work has commenced, you are not eligible for a refund on the cost of the design. We offer store credit in such instances or we will complete the design for you to print elsewhere. 
Cancellation of a design product before work has begun- if work has begun and you would like to cancel your order, you may receive store credit instead of a refund
 

Gold Level Print will not provide a refund if the following occurs;

An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer’s expense if requested).
The product is lost, delayed or returned to Gold Level Print due to an error made by the customer in submitting the proper shipping address. (For product that is later found or that is returned to us we will reship the package with a corrected address and charge an additional shipping fee for the shipment).
The product is delayed in production and/or shipping as a result of the customer providing inaccurate information.
The product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, the authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
Errors that are contained in the uploaded customer file, e.g., misspelling, graphics, grammar, damaged fonts, punctuation, die lines, transparency, overprint, and finished product size. Gold Level Print does not make any changes to customer files.
The product that experiences print or images that are fuzzy, pixilated, or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 150 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.
Products that do not exactly match color or ink density. Gold Level Print does not color match or match customer specified ink density.
Orders that are duplicated as a result of customer error.
Orders that are canceled after the order has entered into production (or any process thereafter).
Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer’s responsibility to allow sufficient time when placing an order for time-sensitive materials.
 

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. It could take up to 14 business days for your bank to process the refund.

 

If you have contacted your banking institution and they have not received the refund and it has been 3-5 business days since we have processed your refund, please contact us immediately!

Returns
If you received a faulty or damaged product, we typically only require a photo of the damaged item to replace it free of charge! However, there are times the product may need to be returned to us. In such instances, we will cover the cost of shipping for your return and your replacement.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. After it has been inspected, we will notify you with the details of the replacement order.

Shipping Returns
To return your product, please reach out to us with the following information:

Name
Contact Information(& preferred contact method)
Order Number
Receipt
Picture of faulty item with detailed description
You will receive a shipping label from us with further details regarding your replacement. 

 

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with the following information:

Name
Contact Information(& preferred contact method)
Order Number
Receipt
Picture(s) of faulty item with detailed descriptions
 

 

We will respond within 3 business days with the replacement details. To ensure you receive the follow up items be sure to add info@goldlevelprint.com as a contact. If you have not heard back from us since contacting us about your exchange, please check your spam folder. If you never received the email, please give us a call immediately.